Quality Policy
ND Logistics is committed to continuously improving service quality, meeting customer expectations at the highest level, and developing its operational processes within a sustainable and structured framework. For us, quality is not merely compliance with standards, but a core corporate culture embedded in every stage of our operations.
Our Quality Approach
At ND Logistics, quality is defined by delivering consistent, reliable, and professional services to every customer. All transportation processes are managed with control and precision, from planning to execution and final delivery. Accuracy, transparency, and traceability form the foundation of our operational structure.
We view quality not as a fixed outcome, but as a continuous improvement process. Operational performance evaluations, customer feedback, and internal audits enable us to regularly review and enhance our systems, ensuring more efficient and dependable services.
Our Quality Management Structure
ND Logistics operates in accordance with internationally recognized quality management standards. All logistics activities are structured around quality, environmental responsibility, occupational health and safety, and customer satisfaction principles. Every employee contributes actively to maintaining and improving this system.
- ISO 9001: Quality Management System – Ensuring planned, measurable, and controllable processes.
- ISO 14001: Environmental Management System – Implementing environmentally responsible logistics practices.
- ISO 45001: Occupational Health and Safety – Providing a safe and healthy working environment.
- ISO 10002: Customer Satisfaction Management – Enhancing service quality through effective feedback management.
Core Principles of Our Quality Policy
- Accurately understanding customer needs and expectations,
- Maintaining the balance between reliability, speed, and accuracy in all transportation processes,
- Ensuring full compliance with international logistics standards and legal requirements,
- Strengthening operational control through digital systems and technologies,
- Enhancing employee competence through continuous training,
- Developing sustainable and environmentally responsible logistics solutions,
- Achieving transparent, traceable, and measurable results across all operations.
Customer-Focused Service
Customer satisfaction is the most important indicator of service quality at ND Logistics. We consider every client a long-term business partner and develop tailored solutions to meet their specific requirements. Through effective communication and proactive management, we deliver quality-assured logistics solutions at every stage of the transportation process.
People and Quality Culture
Our quality policy is driven by our people. At ND Logistics, employees are supported with regular training programs designed to strengthen quality awareness and professional competence. Performance evaluations and a continuous development-oriented management approach ensure that quality remains an integral part of our corporate culture.
Continuous Improvement and Future Perspective
ND Logistics continuously enhances its processes by adapting to evolving market conditions. Our quality policy is supported by innovation, technological investment, and customer feedback. Our objective is not only to meet existing quality standards, but to establish best practices that set benchmarks within the logistics industry.
Conclusion
ND Logistics regards quality not as a formal requirement, but as a guiding principle across all operations. Every plan, process, and delivery is executed in line with this understanding. For us, quality represents the integration of reliability, consistency, and professionalism.